BEST IN CLASS
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Join us on September 15, 2016 at the Washington Marriott at Metro Center for another incredible educational and networking experience.
Registration and Networking
11:20 am - 11:30 am
Opening Remarks
11:30 am - 12:30 am
Session 1: Best in Class Public Retirement Solutions
George Spindell, ChFC
Director, Retirement Products
ICMA-RC
Greg Dyson
Senior Vice President and Chief Operating Officer
Gerald Backenstoe
Vice President, Marketing Operations
12:30 pm - 1:45 pm
Luncheon
Junior Ballroom, 2nd floor
1:45 pm - 2:45 pm
Session II: Creating the Best in Class Customer Service: The Internal and External Customer
Eva M. Liggins
Director, Customer Service Administration
Office of the Chief Financial Officer
Office of Tax and Revenue
2:45 pm - 3:35 pm
Session III: Best in Class Fraud Mitigation Tactics
David B. Buckley
Managing Director- Federal
KPMG LLP
3:35 pm - 3:45 pm
Closing Remarks